Terms and Conditions

 

Welcome to hanaomise.com. These terms and conditions outline the rules and regulations for the use of our website. By accessing or using our website, you agree to comply with these terms. Please read them carefully.

 

1. Acceptance of Terms

By accessing this website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website.

 

2. Definitions

– “Website” refers to hanaomise.com.

– “User” refers to any individual accessing or using our website.

 

3. General Use

– Users must not engage in any activities that may damage, disable, or impair the functionality of the website or interfere with other users’ access to it.

– We reserve the right to terminate or restrict access to our website for any user violating these terms.

 

4. Product Information

– We strive to provide accurate and up-to-date information about our products, including pricing, availability, and descriptions.

 

5. Ordering Process

– Customers can place orders through our website using the available payment methods.

– Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

 

6. Delivery Policy

 

Cakes, Food, and Beverages:

All cakes, food, and beverages are made to order to ensure freshness and quality. Please specify your desired delivery date and time during the order process. We require a lead time of 2-3 days for all orders to be adequately prepared and delivered. For urgent orders, kindly contact us to check the possibility of expedited delivery. If feasible, we will proceed with your order to accommodate your needs.

Tools and Non-Food-and-Drink Items:

Tools and other non-food-and-drink items will be shipped within 1-3 business days after receiving your payment.
Delivery times may vary based on your location and shipping method selected during checkout.

Delivery Fees

Delivery fees, if applicable, will be clearly displayed during the checkout process. The amount will depend on your location and the type of delivery service you choose.

 

7. Return, Refund, and Claims

We want you to be fully satisfied with your purchase. Please review our return, refund, and claims policies based on the type of items you have purchased:

 

7.1 Food and Drink Items:

 

Claims: In the event of an issue with the quality or condition of food and drink items, please contact our customer support within 4 hours of receiving the order.

Returns and Refunds: If the issue is confirmed, we will arrange for the item to be collected and provide a refund to the original payment method within 7 days.

 

7.2 Other Items (excluding Food and Drink):

Returns: You may return the purchased item within 3 days from the date of delivery, provided it is unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

Refunds: Once we receive the returned item and verify its condition, we will process the refund back to the original payment method within 7 days.

Claims: In the event of a defective, damaged, or incorrect item, please contact our customer support within 2 days of receiving the order. We will work with you to resolve the issue promptly.

Please note that the above policies apply to items purchased directly from our website. If you purchased our products through a third-party retailer, please refer to their return and refund policies.

 

8. Privacy Policy

– This Privacy Policy outlines how we collect, use, and protect your personal information when you order cakes from us.

 

Information We Collect

When you place an order for cakes on our website, we may collect the following personal information from you:

Name
Address
Phone Number

How We Use Your Information

We use the collected information solely for the purpose of processing and delivering your cake orders. Your information helps us fulfill your request efficiently and ensures a smooth delivery process.

Data Protection

We take the privacy and security of your personal information seriously. Rest assured, we will never sell, rent, or disclose your information to any third party unless required by law.

Marketing Communication

We do not engage in marketing communication such as newsletters or promotional materials. As a result, you will not receive any marketing emails or messages from us.

Cookies

We do not use cookies on our website.

Retention of Information

We retain your personal information only for as long as necessary to fulfill your cake orders and comply with any legal obligations.

Security

While we implement commercially reasonable security measures to protect your personal information, please be aware that no method of transmission over the Internet or electronic storage is entirely secure. We strive to protect your data, but we cannot guarantee its absolute security.

Updates to Privacy Policy

Any updates or changes to this Privacy Policy will be posted on this page with the revised date. Please review this page periodically to stay informed about our privacy practices.

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us.

 

9. Intellectual Property

– All content, logos, trademarks, and intellectual property displayed on our website are the property of hanaomise.com or their respective owners.

– Users are prohibited from using, reproducing, or distributing any of the content without prior written consent from us.

 

10. User-generated Content

– Users may contribute content such as reviews or comments on our website.

– We reserve the right to moderate, edit, or remove user-generated content that violates these terms or is deemed inappropriate or harmful.

 

11. Modifications and Updates

– We reserve the right to modify or update these terms and conditions at any time. Changes will be effective upon posting on our website.

– Users will be notified of any material changes through a prominent notice on our website.

 

12. Contact Information

– If you have any questions or concerns regarding these terms and conditions, please contact us at hanaomise.com.

 

By using our website, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.